Terms and Conditions

hg.com.au

The name ‘Hardware & General’ or ‘H&G’ or ‘us’ or ‘we’ refers to the owner of the site hg.com.au (the ‘site’), whose registered office is Hardware & General Supplies Ltd ACN 000 332 105. The site is a shopping website where you can browse, select and order products from us. The ‘buyer’ or ‘you’ refers to any legal entity purchasing from us.

The buyer’s access to and use of the site, including product orders placed by you through this site, is governed by these terms.

By accessing or using this site you agree to do so on the terms and conditions set out here and elsewhere in the site ("Terms of Use"). Please read these Terms of Use carefully before using the site. These Terms of Use are in addition to the specific Terms and Conditions that apply to the products and services offered by Hardware & General stores.

H&G may amend the Terms of Use at its discretion and without notice by posting the amended Terms of Use on this website. A copy of the current Terms of Use will be available on this website at all times. By continuing to use the site you accept the Terms of Use as they apply from time to time. You should visit this page periodically to review the Terms of Use. If you violate any Terms of Use your right to use and access this website automatically terminates.

We reserve the right to change or discontinue any feature or part of this site, the hours of availability and the programs required to obtain access.

Disclaimer
Many of our products come with a guarantee or warranty from the manufacturer. In addition, they come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any further reasonably foreseeable loss or damage. You are entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

All queries regarding products, such as returns, faults, loss, damage or product use should be directed to shop@hg.com.au and refer to Returns Policy.

We do not warrant, guarantee or make any representations regarding the accuracy, adequacy, reliability, completeness or timeliness or any other aspect of the information available on the site ("Information") or that it is suitable for your intended use. The Information is provided "as is" without warranty of any kind, express or implied to the full extent permitted by law, including, but not limited to implied warranties of merchantability and fitness for purpose.

H&G is not liable to any party for any direct, indirect, economic or consequential loss or damage for any use of or reliance upon the Information found on this website or on any other linked website, including, without limitation to, loss suffered in connection with out of date materials or transmission of computer viruses, lost profits, business interruption, loss of programs or data, even if we are expressly advised of the possibility of such damages. If your use of the website or the information results in the need for servicing or replacing equipment or data, we are not responsible for those costs.

The use of the site and the Information is at your own risk.

H&G excludes, to the maximum extent permitted by law, all warranties, representations, and implied terms and any liability which may arise in relation to access to or use of this website or the Information.

Links
You may be able, through hypertext or other computer links, gain access to other sites on the Internet that are not part of the H&G site. The linked websites included in this site are not under the control of H&G and we are not responsible for the content of any linked website or any link contained in a linked website, or changes or updates to such websites. We provide these links for your convenience. The inclusion of any link does not imply an endorsement of the linked site by us or a relationship with the organisation to which the links are provided. You link to any such linked website at your own risk. H&G is not a party to any transaction between you and a linked website.

Jurisdiction
It is your responsibility to ensure that use of this site is in accordance with the laws of the relevant jurisdiction where the material is viewed or received.

Your access to and use of this site is governed by and construed in accordance with the laws of New South Wales, Australia, and you agree to submit to the exclusive jurisdiction of the courts of New South Wales, Australia.

Intellectual Property
Copyright © Hardware & General Supplies Ltd 2024. All rights reserved.
You acknowledge and agree that all content, coding, text, graphics and Information available on this website is protected by copyright, trademark or other intellectual property rights and laws.
All other use, copying, adaptation, transmission or reproduction of this website or any part of it is prohibited except to the extent permitted by Australian and international copyright law.

The trademarks which appear on this website are the trademarks of their respective owners. Use of these trademarks without the owner's consent will infringe the respective owner’s intellectual property rights. Nothing in this website should be interpreted as granting any rights to use or distribute any names, logos, or trademarks except with the express written consent of the respective owner.

No part of this website may be reproduced, modified, or distributed in any form or manner without the prior written permission of H&G.

Severability
If any provision of the Terms of Use is unlawful, void or for any reason unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining Terms of Use. This is the entire agreement between the parties relating to the subject matter.

Privacy
H&G complies with the Privacy Act 1988 and the Australian Privacy Principles. We collect, use and disclose personal information as set out in our Privacy Policy. By providing personal information you consent to the collection, use and disclosure of personal information as set out in the H&G Privacy Policy.

Cookies
Cookies may be used on this website to gather data in relation to this website and you consent to this (although you may be able to disable cookies on your web browser).

Social Media

We are not endorsed, sponsored or administered by Facebook, nor is Facebook associated with any contest or claims we make in any advertisement.

Returns Policy

You may return new, unopened items within 7 days of delivery for a full refund if the return is a result of our error (you received an incorrect or defective item, etc.). Should it be a change of mind purchase if you bought the wrong size, model, type then you are also welcome to a return. H&G want you to be satisfied with your purchase. You can return the unopened & unused goods at your cost within 7 days of delivery to Hardware & General and we will process your return as soon as possible. This return policy is strictly for items that were not custom made, tinted or cut to size.

1- Must be within 7 days of delivery.
2- Must be shipped back to us prepaid, in a saleable condition and unopened.
3- Should there be missing or damaged items must be notified by email with photos and detailed description of problem.

You should expect to receive your refund within four weeks of returning your package to Hardware & General, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return to the correct Hardware & General branch the sale occurred in (3-5 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu, and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. Just to confirm, the item needs to be returned within 30 days of purchase in perfect condition.

Shipping

We ship to most street addresses in Australia for a flat rate of $15. However, there are limitations in terms of hard-to-reach rural areas and over-weight items. We reserve the right to revise the postage costs. We will contact you on such occasions to discuss the extra costs, if the item or items are no longer required we will issue a refund. Note, just to be clear, there are extra postage costs involved with some products and destinations that are not covered with the flat rate of $15.

When you place an order using the flat rate, the site-wide shipping fee will be added to your total transaction price. As above, please note that there could be additional charges if shipping to non-metro areas of NSW, QLD, VIC, TAS, SA, WA.

How much is delivery?

Postage and handling is Flat fee $15 for most things, if there are additional charges it will state that during the checkout process.

Australia Post Options

We now offer Australia Post Options as part of our delivery service. A 10% handling fee is included in these postage charges. Note there are some limitations to "Same-Day" postage, that are beyond our control. If same-day postage is paid for but not received, a refund of the difference between standard and same-day postage will be issued promptly.

How long will it take to receive my order?

We use several trusted courier services for the flat rate of $15, and in majority of cases your order will be dispatched and on its way to you within 7 days. Should there be any delays a H&G member of staff will contact you as soon as the delay is realised.

Australia post is usually a faster option, in line with the standard delivery times offered by Australia Post. Express post is usually the next day, if ordered before 1pm.

Note: We do everything possible to get your order to you as soon as possible, but take no responsibility for unforeseen delays.

What if part of my order is missing.

Please check immediately upon delivery. Any shortages or errors must be reported to H&G within 24 hours. You must provide via email a detailed report on what is missing and/or damaged and provide photos of damaged goods.

What warranty do your products come with?

Warranty is covered by the product's manufacturer. This can be found on their website. Should you need further information on a particular product's warranty please make contact with H&G on 02 8456 1188 and we can help point you in the right direction. Please ensure you keep your receipt for proof of purchase otherwise the warranty will not be able to be claimed should you need it.

Commercial Credit Account Applications - Terms & Conditions

Note: Our terms and conditions for Commercial Credit Account Applications are currently being updated for upload to this site.

If you require the latest copy please call accounts receivable on 02 8456 1240 or email us at accounts@hg.com.au and we will be happy to assist with your enquiry.